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Business guide to implementing VoIP — What exactly is Voice over IP? James Bannan, of Znet Australia, explains

Broadband deals too good to be true — Beware the shiny new deals for broadband, warns David Flynn.

Still stuck on hold? — Ten years after deregulation, telecommunications reform is hampered by regulation and vested interests, reports Beverley Head.Small businesses move to VoIP — The benefits of VoIP go beyond saving money, writes Lia Timson.

Telecommunications needs of home based businesses are being ignored — writes SETEL, the Small Enterprise Telecommunications Centre Limited.